To redeem your Royal Skies miles, choose from Flight Reward, Flight Upgrade Reward, Extra Baggage Allowance or Sky Lounge Access at Brunei International Airport.

Please submit your redemption request online once you have logged into your Royal Skies account.

Yes, you can. This will be subject to seat availability on your new travel date.

At this time, your travel date cannot be changed online. Please contact your nearest Royal Brunei office or Royal Skies at 673 2367833 for further assistance.

If you cannot travel, please call Royal Skies at +673 2367833 or your nearest Royal Brunei Office to cancel your reservation to avoid a no show fee. Then, complete the Re-deposit of Unused Award form and submit to Royal Skies at royalskies@rba.com.bn

No, the redemption ticket cannot be change to a normal ticket.

Yes, you can redeem and issue your award ticket online. Please login to your Royal Skies account to do so.

Please refer to our Online Mileage Calculator to determine the miles required for a specific destination.

If you cannot find your preferred redemption seat, please amend your travel dates and search using the Calendar Availability.

This could be due to no seat availability or insufficient miles balance to continue. If this is not the case, please contact Royal Skies Service Centre for further assistance.

Yes, you will be able to redeem for your nominee online.

If you are short of 30% of the miles required for redemption, you may be eligible for the Miles Top Up Programme. Please email to Royal Skies Service Centre at royalskies@rba.com.bn for further assistance.

Royal Skies miles in two different Royal Skies account cannot be used towards a single reward redemption request. The miles required must come from one Royal Skies account only.

No, if you wish to redeem for a Flight Upgrade reward, please make your reservation under RB Flexi.

A redemption nominee can be your family member, friend or relative. As a member, you can nominate up to 5 redemption nominee. This allows you to use your Royal Skies miles and redeem a reward for your redemption nominee. A nominee must be a registered Royal Skies member.

Members can change or delete the nominees in their Redemption Group for a nominal fee of USD30 or 3,000 miles. Changes can only be carried out once per calendar year.

To add your Redemption Nominees, download, complete a Redemption Group Nomination form and email to Royal Skies at royalskies@rba.com.bn

The nominees you have registered are authorised to make bookings and collect redemption tickets for themselves and on your behalf. Proof of identification is required for bookings and redemption purposes. Kindly note that Royal Skies Service Centre will not inform the principal member nor be held liable for issuing redemption tickets to the registered nominees.

Royal Skies members under 12 years of age are not eligible to redeem their miles for award tickets online, unless a Redemption Nominee aged 18 years old and above is travelling with him/her on the same flight.

To redeem for a child under 12 travelling alone, please contact Royal Skies Service Centre. An Unaccompanied Minor form has to be completed at Royal Brunei Customer Service Centre or Royal Skies Service Centre.

As Royal Skies membership is open to individuals only, miles cannot be combined or transferred between Royal Skies account.

If your booking is not confirmed by the ticketing time given, then it will be cancelled. Waitlist is allowed only for members redeeming Economy Award Standard and Business Award Standard.

No, for redemption rewards, the credit card holder need not be part of the travelling group.

If your nominated nominee does not have a Royal Skies membership, we will not be able to add him/her as a nominee in your Royal Skies membership account.